Improving Acute Care Provider Communication
Date
2021-02-23
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Abstract
Communication is translated in a variety of methods and modalities and can have many positive outcomes when performed effectively. The acute care inpatient hospitalists must communicate with a plethora of specialty consults to ensure the safest quality care is provided. Not all providers communicate effectively impacting the patient outcomes, provider job satisfaction, and organizational bottom line. Requiring an online professional communication development course be completed during the onboarding process for providers and general orientation for all other staff can ensure all staff begins their employment life cycle receiving the same information concerning the organization’s mission, vision, values, and standards of respect with each other as well as patients. This project will educate the acute care inpatient hospitalists first then mushroom out to all other providers and staff after appropriate modifications have been made based on feedback from the pilot group and acute care inpatient hospitalists. The return on investment for the organization after the project will include improved patient outcomes as shown by improved comments during nurse manager rounds and on the HCAHPS survey, and fewer complaints submitted through the grievance and complaint process. An additional return on investment will be a more positive word of mouth in the community from patients and their support system and an increase in job satisfaction of staff.
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Effective communication, Patient satisfaction, Staff satisfaction, Online professional development course