Examining the Relationship Between Feedback and Employee Communication
Date
2023
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Abstract
Organizational behavior management considers several factors that may impact organizational success, such as frequency of employee communication. Frequent communication can be indicative of effective communication and is a critical contributor toward organizational success. Feedback and communication has been proven to improve employee engagement, satisfaction, and commitment. Previous studies conducted consider the impact of communication on employee satisfaction and performance, but fail to consider the effect of feedback on communication frequency. This study aimed to investigate the impact frequent feedback can have on employee communication. It was hypothesized that increased feedback would result in a change in frequency of employee communication. 9 participants were recruited from a legal office to evaluate changes of communication after increased feedback. Statistical analysis included conducting a paired samples t-test to compare the mean frequency of communication in these 9 employees both before and after increased feedback. The study determined that increased feedback did not result in a change in frequency of communication. These results can be used by employers seeking to increase employee communication, engagement, or commitment. Additional research with more participants may be needed to identify behavioral patterns in communication as it relates to feedback.
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Keywords
Communication, Feedback, Employee Engagement, Organizational Success, Employee Commitment