Implications of Quality Service Delivery and its Impact on Customer Relationship Management in the Hospitality Industry

Date

2019-01-04

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Citation

Doyle, S. & Cates, S. (2019, January 4). Implications of Quality Service Delivery and its Impact on Customer Relationship Management in the Hospitality Industry. Presented at IABPAD Conference in Orlando, FL.

URI & Links

http://hdl.handle.net/20.500.12264/208

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Conference Proceedings & Presentations